Computer or Human Error?

Boy POd is a very popular name. So popular in fact that a doctor recently submitted a claim for another Boy POd using my son's information. GHI rejected the claim as my boy has not been covered under my insurance for many years. The lab now wants $573 from us to cover this visit. Husband POd spent four hours on the phone trying to get things straightened out before a collection agency gets involved trying to collect money we don't owe.

Many people blame these errors on computers. They forget that it is the human that puts the information into the computer to start with.