We are all set to go on our annual winter vacation. We are going to Jamaica. We like Jamaica so much that we booked this trip almost a year ago, just when we got back from last year's vacation. In fact, we liked the trip so much that we booked the same hotel. Imagine our surprise when, looking at the website last night we found out that the hotel was undergoing major renovations that would not be finished until the middle of January. When spending big $$$$$ for a vacation, no one wants to be around construction. Calling the hotel got us no where so we called our wonderful travel agent. Carl quickly assured us that it was probably almost done, and we shouldn't worry. After all, he hadn't been told there was a problem, so there couldn't possibly be one. Well, today we found out that the resort is closed, has been closed for three months and will not open again until the middle of January. When were we going to be told this? WHEN WE ARRIVED IN MONTEGO BAY? Super Clubs said they would try to get us into another one of their resorts. This was not acceptable. Runaway Bay, where we stay is nice. Some of their other clubs are not! Good old Carl came through for us. He got his agency to pick up the difference in cost and we are now going to Sandals in Ocho Rios. A happy ending, we hope for us, but how about all those other vacationers? And if I wasn't an Internet junkie we might not have known and been in the same position as everyone else.
Super Clubs--I know you probably will never read this but I want everyone to know how you treat your customers. I will not vacation at one of your hotels ever again and I will tell as many people as possible to find somewhere else to play.