A problem using my Continental vouchers online led to a two and a half hour phone call to straighten out the problem. With so many airlines merging and going under, consumers have fewer and fewer choices. The airlines can heap on abuse that cannot be avoided.
My head hurts, but I finally got my tickets. The woman I dealt with was wonderful. The problem was with their Internet support. I would complain to the airline but I would hate to do anything that will reflect poorly on her.