After Time Warner wrongly canceled my triple play, they charged my credit card over $300 for one month service. I called and was promised a refund a month ago. After four phone calls, I finally got credit--they put it on a card that I got rid of two years ago. Time Warner has no trouble billing the correct card every month, I can't believe how stupid they were when it came to issuing a credit. I now have to wait two weeks for this company to mail me a check.
Incompetence--look it up and you will see the Time Warner logo.