The woman came to me because she knew I taught high school during the day. I suggested she call the school psychologist. He was of no help and even got angry about being called. He said it wasn't his job to deal with former students. The guidance counselor was also of little use. In fairness I want to add both of these people have large caseloads and no time to offer any constructive help.
I don't know what happened as the term ended before the problem was resolved.
And now the city is running ads aimed at parents to reduce truancy. Good idea, but has anything really been done to help the parents who want the help? If it has, I haven't seen it.