My husband had an appointment with the orthopedist. He arrived on time and waited over an hour to see the doctor. He was pretty upset as he watched people who arrived later than him walk right in. He complained, was given some BS excuses and eventually got in to see the doctor.
Two weeks ago he had another appointment. After waiting two hours, he told the receptionist that he was leaving and walked out. That evening, he received a phone call asking him how he paid his co-payment. He explained that he walked out after a two hour wait. Three days later, he received a $25 bill from the doctor because he did not keep his appointment. He immediately wrote the doctor, where he reiterated the experience and requested his medical records.
Yesterday he received an interesting phone call from the former office receptionist. She explained that she no longer worked for this doctor. She was tired of his practices. She had explained my husband's circumstances to him and he did not care. She said that it was office policy to take people with better paying insurance (we have GHI) and people who pay out of pocket first. The office staff was told to make all GHI patients wait. She also told my husband that the doctor told her not to forward his medical records.
My husband has filed a complaint against this doctor with GHI and with the attorney general. I wonder how long it will take to get some response. I wonder how a man like this can live with himself. If he gets tired of medicine, I am sure he would fit right in with the Bloomberg.
